Refund policy

Warranty and returns

All our products come with a 30-day warranty from the date of purchase. You may request an exchange or a refund if the product is defective or does not match what you ordered. The exchange or refund will be processed once the item has been returned to Retro MTL.

The choice between an exchange or a refund is at the discretion of Retro MTL. New products must be returned in their original packaging to be eligible for a refund.

Please note that refunds are not issued for items you simply no longer want.

For any return inquiries, please contact us at info@retromtl.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@retromtl.com.